I have 2 instances where a user prints an e-mail and their names are
truncated by the last letter. They are both using Outlook Express 6.0 for
windows 98. I can add an extra letter and then it will print the entire
thing, but go back to the original name and it cuts off the last letter.

Any help?

Strage007

Are the users chance using Internet Explorer 7? There are several printing
problems with Outlook Express if IE7 is installed. Or could the user be
using a "double byte" character set for encoding messages?

You really don't give enough info to hazard a guess.
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.


"Strage007" wrote in message
...
I have 2 instances where a user prints an e-mail and their names are
truncated by the last letter. They are both using Outlook Express 6.0 for
windows 98. I can add an extra letter and then it will print the entire
thing, but go back to the original name and it cuts off the last letter.

Any help?

Strage007

Are the users chance using Internet Explorer 7?

In Win98, Jim?

Jim Pickering wrote:
Are the users chance using Internet Explorer 7? There are several
printing
problems with Outlook Express if IE7 is installed. Or could the user be
using a "double byte" character set for encoding messages?

You really don't give enough info to hazard a guess.

"Strage007" wrote in message
...
I have 2 instances where a user prints an e-mail and their names are
truncated by the last letter. They are both using Outlook Express 6.0 for
windows 98. I can add an extra letter and then it will print the entire
thing, but go back to the original name and it cuts off the last letter.

To clarify, they are using IE 6.0 with the latest critical updates you can
get on Windows 98. And I don't see any evidence of double byte encoding.

"PA Bear" wrote:

Are the users chance using Internet Explorer 7?

In Win98, Jim?

Jim Pickering wrote:
Are the users chance using Internet Explorer 7? There are several
printing
problems with Outlook Express if IE7 is installed. Or could the user be
using a "double byte" character set for encoding messages?

You really don't give enough info to hazard a guess.

"Strage007" wrote in message
...
I have 2 instances where a user prints an e-mail and their names are
truncated by the last letter. They are both using Outlook Express 6.0 for
windows 98. I can add an extra letter and then it will print the entire
thing, but go back to the original name and it cuts off the last letter.

"PA Bear" wrote in message
...
Are the users chance using Internet Explorer 7?

In Win98, Jim?

Overlooked that. Ah well. Another CRS moment. G

--
Jim


Jim Pickering wrote:
Are the users chance using Internet Explorer 7? There are several
printing
problems with Outlook Express if IE7 is installed. Or could the user be
using a "double byte" character set for encoding messages?

You really don't give enough info to hazard a guess.

If you wish, have the users send me an email with the Subject line marked
"OE print error" and let me look and see if I can find any reason for the
behaviour.

I will assume you've made certain that they've checked that they are using
the most updated drivers for the respective printers and that there are no
programs interfering with Outlook Express, such as antivirus/antispam
programs set to scan mail, because if they are using email scanning, all
bets are off.

The email address is
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.


"Strage007" wrote in message
...
To clarify, they are using IE 6.0 with the latest critical updates you can
get on Windows 98. And I don't see any evidence of double byte encoding.

"PA Bear" wrote:

Are the users chance using Internet Explorer 7?

In Win98, Jim?

Jim Pickering wrote:
Are the users chance using Internet Explorer 7? There are several
printing
problems with Outlook Express if IE7 is installed. Or could the user
be
using a "double byte" character set for encoding messages?

You really don't give enough info to hazard a guess.

"Strage007" wrote in message
...
I have 2 instances where a user prints an e-mail and their names are
truncated by the last letter. They are both using Outlook Express 6.0
for
windows 98. I can add an extra letter and then it will print the
entire
thing, but go back to the original name and it cuts off the last
letter.

Is it just the email name field, or is it every field that is truncated?
Try adjusting the margins in IE as they dictate how OE prints.

Otherwise it sounds as if its a bug.

steve

"Strage007" wrote in message
...
To clarify, they are using IE 6.0 with the latest critical updates you can
get on Windows 98. And I don't see any evidence of double byte encoding.

"PA Bear" wrote:

Are the users chance using Internet Explorer 7?

In Win98, Jim?

Jim Pickering wrote:
Are the users chance using Internet Explorer 7? There are several
printing
problems with Outlook Express if IE7 is installed. Or could the user
be
using a "double byte" character set for encoding messages?

You really don't give enough info to hazard a guess.

"Strage007" wrote in message
...
I have 2 instances where a user prints an e-mail and their names are
truncated by the last letter. They are both using Outlook Express 6.0
for
windows 98. I can add an extra letter and then it will print the
entire
thing, but go back to the original name and it cuts off the last
letter.