Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

My neighbor asked me to solve a problem with his computer - seems like
Outlook Express (Ver
6.0) flashes an error message when he sends an e-mail. (Typical Microsoft
error message in that it doesn't say what the error is) Then, the
application sends 2 or 4 or 6 copies of the same e-mail. Any ideas?

He also uses a laptop, and Outlook Express works as designed when sending
e-mail from the laptop (through the desk-top router). I did remove
(unsuccessfully) the Outlook components, rebooted and saw that Outlook was
still there doing its' nasty thing of sending 6-8 e-mails.

He is using McAfee, has the latest updates, and the entire computer has been
scanned without any reported viruses.
My solution is to reformat the hard drive (the PC operates sooooooo slow)
and reinstall applications, but my neighbor is reluctant to do that. Using
the web mail application from Cox.Net works well for him, but he would
prefer Outlook Express because he is most familiar with it.


Would appreciate any assistance.

RedT in Glendale, AZ

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

Move most of your messages out of the Inbox and then create new Outbox and
Sent Items folders after you move any messages you wish to save to a local
folder you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX files for the Outbox & Sent Items and delete
them. New ones will be created automatically when you open OE.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user
defined folders and move the messages you wish to save to them. Empty
Deleted Items folder daily. Although dbx files have a theoretical capacity
of 2GB, I recommend about a 300MB max for less chance of corruption.

Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095

Compact often as specified above.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB Freeware)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"RedT in Glendale, AZ" wrote in message
...
My neighbor asked me to solve a problem with his computer - seems like
Outlook Express (Ver
6.0) flashes an error message when he sends an e-mail. (Typical
Microsoft
error message in that it doesn't say what the error is) Then, the
application sends 2 or 4 or 6 copies of the same e-mail. Any ideas?

He also uses a laptop, and Outlook Express works as designed when
sending e-mail from the laptop (through the desk-top router). I did
remove (unsuccessfully) the Outlook components, rebooted and saw that
Outlook was still there doing its' nasty thing of sending 6-8 e-mails.

He is using McAfee, has the latest updates, and the entire computer has
been scanned without any reported viruses.
My solution is to reformat the hard drive (the PC operates sooooooo
slow) and reinstall applications, but my neighbor is reluctant to do
that. Using the web mail application from Cox.Net works well for him,
but he would prefer Outlook Express because he is most familiar with it.


Would appreciate any assistance.

RedT in Glendale, AZ

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

Move most of your messages out of the Inbox and then create new Outbox and
Sent Items folders after you move any messages you wish to save to a local
folder you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX files for the Outbox & Sent Items and delete
them. New ones will be created automatically when you open OE.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user
defined folders and move the messages you wish to save to them. Empty
Deleted Items folder daily. Although dbx files have a theoretical capacity
of 2GB, I recommend about a 300MB max for less chance of corruption.

Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095

Compact often as specified above.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB Freeware)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"RedT in Glendale, AZ" wrote in message
...
My neighbor asked me to solve a problem with his computer - seems like
Outlook Express (Ver
6.0) flashes an error message when he sends an e-mail. (Typical
Microsoft
error message in that it doesn't say what the error is) Then, the
application sends 2 or 4 or 6 copies of the same e-mail. Any ideas?

He also uses a laptop, and Outlook Express works as designed when
sending e-mail from the laptop (through the desk-top router). I did
remove (unsuccessfully) the Outlook components, rebooted and saw that
Outlook was still there doing its' nasty thing of sending 6-8 e-mails.

He is using McAfee, has the latest updates, and the entire computer has
been scanned without any reported viruses.
My solution is to reformat the hard drive (the PC operates sooooooo
slow) and reinstall applications, but my neighbor is reluctant to do
that. Using the web mail application from Cox.Net works well for him,
but he would prefer Outlook Express because he is most familiar with it.


Would appreciate any assistance.

RedT in Glendale, AZ

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

"Bruce Hagen" wrote in message
...
Move most of your messages out of the Inbox and then create new Outbox and
Sent Items folders after you move any messages you wish to save to a local
folder you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX files for the Outbox & Sent Items and delete
them. New ones will be created automatically when you open OE.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user
defined folders and move the messages you wish to save to them. Empty
Deleted Items folder daily. Although dbx files have a theoretical capacity
of 2GB, I recommend about a 300MB max for less chance of corruption.

Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095

Compact often as specified above.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB Freeware)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"RedT in Glendale, AZ" wrote in message
...
My neighbor asked me to solve a problem with his computer - seems like
Outlook Express (Ver
6.0) flashes an error message when he sends an e-mail. (Typical Microsoft
error message in that it doesn't say what the error is) Then, the
application sends 2 or 4 or 6 copies of the same e-mail. Any ideas?

He also uses a laptop, and Outlook Express works as designed when sending
e-mail from the laptop (through the desk-top router). I did remove
(unsuccessfully) the Outlook components, rebooted and saw that Outlook
was still there doing its' nasty thing of sending 6-8 e-mails.

He is using McAfee, has the latest updates, and the entire computer has
been scanned without any reported viruses.
My solution is to reformat the hard drive (the PC operates sooooooo slow)
and reinstall applications, but my neighbor is reluctant to do that.
Using the web mail application from Cox.Net works well for him, but he
would prefer Outlook Express because he is most familiar with it.


Would appreciate any assistance.

RedT in Glendale, AZ



Thank you, Sir! Will give this a try and see what happens.

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

"Bruce Hagen" wrote in message
...
Move most of your messages out of the Inbox and then create new Outbox and
Sent Items folders after you move any messages you wish to save to a local
folder you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX files for the Outbox & Sent Items and delete
them. New ones will be created automatically when you open OE.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user
defined folders and move the messages you wish to save to them. Empty
Deleted Items folder daily. Although dbx files have a theoretical capacity
of 2GB, I recommend about a 300MB max for less chance of corruption.

Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095

Compact often as specified above.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB Freeware)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"RedT in Glendale, AZ" wrote in message
...
My neighbor asked me to solve a problem with his computer - seems like
Outlook Express (Ver
6.0) flashes an error message when he sends an e-mail. (Typical Microsoft
error message in that it doesn't say what the error is) Then, the
application sends 2 or 4 or 6 copies of the same e-mail. Any ideas?

He also uses a laptop, and Outlook Express works as designed when sending
e-mail from the laptop (through the desk-top router). I did remove
(unsuccessfully) the Outlook components, rebooted and saw that Outlook
was still there doing its' nasty thing of sending 6-8 e-mails.

He is using McAfee, has the latest updates, and the entire computer has
been scanned without any reported viruses.
My solution is to reformat the hard drive (the PC operates sooooooo slow)
and reinstall applications, but my neighbor is reluctant to do that.
Using the web mail application from Cox.Net works well for him, but he
would prefer Outlook Express because he is most familiar with it.


Would appreciate any assistance.

RedT in Glendale, AZ



Thank you, Sir! Will give this a try and see what happens.

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

What Bruce said.

Also run this McAfee three-step fix (trust me):
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


RedT in Glendale, AZ wrote:
My neighbor asked me to solve a problem with his computer - seems like
Outlook Express (Ver
6.0) flashes an error message when he sends an e-mail. (Typical Microsoft
error message in that it doesn't say what the error is) Then, the
application sends 2 or 4 or 6 copies of the same e-mail. Any ideas?

He also uses a laptop, and Outlook Express works as designed when sending
e-mail from the laptop (through the desk-top router). I did remove
(unsuccessfully) the Outlook components, rebooted and saw that Outlook was
still there doing its' nasty thing of sending 6-8 e-mails.

He is using McAfee, has the latest updates, and the entire computer has
been
scanned without any reported viruses.
My solution is to reformat the hard drive (the PC operates sooooooo slow)
and reinstall applications, but my neighbor is reluctant to do that. Using
the web mail application from Cox.Net works well for him, but he would
prefer Outlook Express because he is most familiar with it.


Would appreciate any assistance.

RedT in Glendale, AZ

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

What Bruce said.

Also run this McAfee three-step fix (trust me):
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


RedT in Glendale, AZ wrote:
My neighbor asked me to solve a problem with his computer - seems like
Outlook Express (Ver
6.0) flashes an error message when he sends an e-mail. (Typical Microsoft
error message in that it doesn't say what the error is) Then, the
application sends 2 or 4 or 6 copies of the same e-mail. Any ideas?

He also uses a laptop, and Outlook Express works as designed when sending
e-mail from the laptop (through the desk-top router). I did remove
(unsuccessfully) the Outlook components, rebooted and saw that Outlook was
still there doing its' nasty thing of sending 6-8 e-mails.

He is using McAfee, has the latest updates, and the entire computer has
been
scanned without any reported viruses.
My solution is to reformat the hard drive (the PC operates sooooooo slow)
and reinstall applications, but my neighbor is reluctant to do that. Using
the web mail application from Cox.Net works well for him, but he would
prefer Outlook Express because he is most familiar with it.


Would appreciate any assistance.

RedT in Glendale, AZ

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

"Bruce Hagen" wrote in message
...
Move most of your messages out of the Inbox and then create new Outbox and
Sent Items folders after you move any messages you wish to save to a local
folder you create.

Snip

Using your instructions, the problem disappeared, Outlook Express runs
normally, neighbor is happy, to him I appear to know what I'm doing. (But
you know better) G Thank you!

RedT in Glendale, AZ

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

"Bruce Hagen" wrote in message
...
Move most of your messages out of the Inbox and then create new Outbox and
Sent Items folders after you move any messages you wish to save to a local
folder you create.

Snip

Using your instructions, the problem disappeared, Outlook Express runs
normally, neighbor is happy, to him I appear to know what I'm doing. (But
you know better) G Thank you!

RedT in Glendale, AZ

Outlook Express sends 2 or 4 or 6 copies of the same e-mail
 

"RedT in Glendale, AZ" wrote in message
...

"Bruce Hagen" wrote in message
...
Move most of your messages out of the Inbox and then create new Outbox
and Sent Items folders after you move any messages you wish to save to a
local folder you create.



Snip

Thank You, sir! Followed your instructions, and all is well. Neighbor is
happy, thinks I know my stuff, and I'm not going to tell him that it was
you! G

Thanks again.


RedT in Glendale, AZ