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Changes to recurring appointments not updating in others' calendar
Dear Outlook gurus,
One of my colleagues is having several issues with Outlook 2003 (and we have tried reloading Outlook on her PC, creating new profiles, etc. with no success). When she attempts to update a recurring appointment in her manager's calendar, she often gets a "can't change or can't open" recurring appointment, but it then allows her in. (I now understand this can be fixed by deleting the forms cache, which we will try soon). But now more maddening is she updates a recurring appointment in her manager's calendar, which sends an update to the meeting invitees. The invitees receive the update, they accept the change (and it sends an email to her), but it doesn't update their old calendar entry - and they then accidentally attend the old meeting time (which is rather embarrassing for them!). Is this second issue related to the first in any way? Any suggestions why either of these things are happening? Ideas would be welcomed ... Cheers JD2 |
Changes to recurring appointments not updating in others' cale
Hi Diane,
Thank you for your prompt response. We'll certainly delete the forms cache. What do you mean by "reset the view on the folder"? Cheers JD "Diane Poremsky {MVP}" wrote: I believe the first is a "known issue" they are working on but I'm not sure if the second part is related. You can do two things that might help - reset the view on the folder and delete the forms cache. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: ** Please include your Outlook version, Account type, and Windows Version when requesting assistance ** "JD2" wrote in message ... Dear Outlook gurus, One of my colleagues is having several issues with Outlook 2003 (and we have tried reloading Outlook on her PC, creating new profiles, etc. with no success). When she attempts to update a recurring appointment in her manager's calendar, she often gets a "can't change or can't open" recurring appointment, but it then allows her in. (I now understand this can be fixed by deleting the forms cache, which we will try soon). But now more maddening is she updates a recurring appointment in her manager's calendar, which sends an update to the meeting invitees. The invitees receive the update, they accept the change (and it sends an email to her), but it doesn't update their old calendar entry - and they then accidentally attend the old meeting time (which is rather embarrassing for them!). Is this second issue related to the first in any way? Any suggestions why either of these things are happening? Ideas would be welcomed ... Cheers JD2 |
Changes to recurring appointments not updating in others' cale
http://www.outlook-tips.net/beginner/resetview.htm - use the second method
if users create custom views as it will only reset the current view; use the first if they don't normally use custom views as it will remove all the custom views throughout the mailbox. If resetting the current view helps a little then stops, use cleanviews (first method) as it means some other view is corrupted and causing corruption. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: ** Please include your Outlook version, Account type, and Windows Version when requesting assistance ** "JD2" wrote in message ... Hi Diane, Thank you for your prompt response. We'll certainly delete the forms cache. What do you mean by "reset the view on the folder"? Cheers JD "Diane Poremsky {MVP}" wrote: I believe the first is a "known issue" they are working on but I'm not sure if the second part is related. You can do two things that might help - reset the view on the folder and delete the forms cache. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: ** Please include your Outlook version, Account type, and Windows Version when requesting assistance ** "JD2" wrote in message ... Dear Outlook gurus, One of my colleagues is having several issues with Outlook 2003 (and we have tried reloading Outlook on her PC, creating new profiles, etc. with no success). When she attempts to update a recurring appointment in her manager's calendar, she often gets a "can't change or can't open" recurring appointment, but it then allows her in. (I now understand this can be fixed by deleting the forms cache, which we will try soon). But now more maddening is she updates a recurring appointment in her manager's calendar, which sends an update to the meeting invitees. The invitees receive the update, they accept the change (and it sends an to her), but it doesn't update their old calendar entry - and they then accidentally attend the old meeting time (which is rather embarrassing for them!). Is this second issue related to the first in any way? Any suggestions why either of these things are happening? Ideas would be welcomed ... Cheers JD2 |
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