Outlook shared calendars not updating properly
We’re having a recurring problem where users sharing calendars with each
other are having problems with information not updating correctly. All users have set sharing permissions for other department members to Publishing Editor, so they can all add/remove/change appointments created by anyone. The problem is with Outlook 2007, running on Exchange 2003. The first time this happened, a user saw information on her calendar, but no one else did. She ended up double-booked for a time-slot because she had added several events to her own calendar, but in everyone else’s view of her Calendar, that time slot still showed as empty. I was unable to see the problem, as it had resolved before they contacted me, and we were unable to resolve it. The reverse has also happened. A user opened her calendar and saw Appt. A scheduled for a specific time. Everyone else in the department saw corrected Appt. B (which had been updated recently) in that time slot, however. I was able to see this problem in action, although we were again unable to recreate it. We were able to resolve it by doing the following: It seems for some reason Outlook was pulling info from her Offline Files rather than from the server, and not updating the Offline Files, even when restarting Outlook. Used 'Clear Offline Files' from Calendar properties, which wiped out everything on her Calendar. Did 'Send and Receive' and her Calendar repopulated all entries, with the correct information. The problem has become more severe lately, in that people are being double and even triple booked, because information on shared calendars is not updating correctly for anyone. Any help would be greatly appreciated, as this is incredibly problematic for our users. We do have another department that is doing this same thing; sharing and updating each other’s calendars, and thus far I’ve heard no complaints of this problem. |
Outlook shared calendars not updating properly
Jon B,
Have you received any feedback on this issue? I have the same problem with a few users and would like to know if you received a resolution. I can get around the problem by clearing the offline files or by deleting the OST file and letting it recreate. However, the problem comes back over time. Thanks in advance, Allan "Jon B" wrote: We’re having a recurring problem where users sharing calendars with each other are having problems with information not updating correctly. All users have set sharing permissions for other department members to Publishing Editor, so they can all add/remove/change appointments created by anyone. The problem is with Outlook 2007, running on Exchange 2003. The first time this happened, a user saw information on her calendar, but no one else did. She ended up double-booked for a time-slot because she had added several events to her own calendar, but in everyone else’s view of her Calendar, that time slot still showed as empty. I was unable to see the problem, as it had resolved before they contacted me, and we were unable to resolve it. The reverse has also happened. A user opened her calendar and saw Appt. A scheduled for a specific time. Everyone else in the department saw corrected Appt. B (which had been updated recently) in that time slot, however. I was able to see this problem in action, although we were again unable to recreate it. We were able to resolve it by doing the following: It seems for some reason Outlook was pulling info from her Offline Files rather than from the server, and not updating the Offline Files, even when restarting Outlook. Used 'Clear Offline Files' from Calendar properties, which wiped out everything on her Calendar. Did 'Send and Receive' and her Calendar repopulated all entries, with the correct information. The problem has become more severe lately, in that people are being double and even triple booked, because information on shared calendars is not updating correctly for anyone. Any help would be greatly appreciated, as this is incredibly problematic for our users. We do have another department that is doing this same thing; sharing and updating each other’s calendars, and thus far I’ve heard no complaints of this problem. |
Outlook shared calendars not updating properly
We are experiencing the same issue accross a wide network of users. We have another temp fix deleting the extend.dat and .ost files in the hidden outlook file. But like you said it's just a temp soultion.
Jon wrote: Outlook shared calendars not updating properly 28-Mar-08 We???re having a recurring problem where users sharing calendars with each other are having problems with information not updating correctly. All users have set sharing permissions for other department members to Publishing Editor, so they can all add/remove/change appointments created by anyone. The problem is with Outlook 2007, running on Exchange 2003. The first time this happened, a user saw information on her calendar, but no one else did. She ended up double-booked for a time-slot because she had added several events to her own calendar, but in everyone else???s view of her Calendar, that time slot still showed as empty. I was unable to see the problem, as it had resolved before they contacted me, and we were unable to resolve it. The reverse has also happened. A user opened her calendar and saw Appt. A scheduled for a specific time. Everyone else in the department saw corrected Appt. B (which had been updated recently) in that time slot, however. I was able to see this problem in action, although we were again unable to recreate it. We were able to resolve it by doing the following: It seems for some reason Outlook was pulling info from her Offline Files rather than from the server, and not updating the Offline Files, even when restarting Outlook. Used 'Clear Offline Files' from Calendar properties, which wiped out everything on her Calendar. Did 'Send and Receive' and her Calendar repopulated all entries, with the correct information. The problem has become more severe lately, in that people are being double and even triple booked, because information on shared calendars is not updating correctly for anyone. Any help would be greatly appreciated, as this is incredibly problematic for our users. We do have another department that is doing this same thing; sharing and updating each other???s calendars, and thus far I???ve heard no complaints of this problem. Previous Posts In This Thread: On Friday, March 28, 2008 3:16 PM Jon wrote: Outlook shared calendars not updating properly We???re having a recurring problem where users sharing calendars with each other are having problems with information not updating correctly. All users have set sharing permissions for other department members to Publishing Editor, so they can all add/remove/change appointments created by anyone. The problem is with Outlook 2007, running on Exchange 2003. The first time this happened, a user saw information on her calendar, but no one else did. She ended up double-booked for a time-slot because she had added several events to her own calendar, but in everyone else???s view of her Calendar, that time slot still showed as empty. I was unable to see the problem, as it had resolved before they contacted me, and we were unable to resolve it. The reverse has also happened. A user opened her calendar and saw Appt. A scheduled for a specific time. Everyone else in the department saw corrected Appt. B (which had been updated recently) in that time slot, however. I was able to see this problem in action, although we were again unable to recreate it. We were able to resolve it by doing the following: It seems for some reason Outlook was pulling info from her Offline Files rather than from the server, and not updating the Offline Files, even when restarting Outlook. Used 'Clear Offline Files' from Calendar properties, which wiped out everything on her Calendar. Did 'Send and Receive' and her Calendar repopulated all entries, with the correct information. The problem has become more severe lately, in that people are being double and even triple booked, because information on shared calendars is not updating correctly for anyone. Any help would be greatly appreciated, as this is incredibly problematic for our users. We do have another department that is doing this same thing; sharing and updating each other???s calendars, and thus far I???ve heard no complaints of this problem. On Tuesday, May 20, 2008 11:38 AM AllanMorga wrote: Outlook shared calendars not updating properly Jon B, Have you received any feedback on this issue? I have the same problem with a few users and would like to know if you received a resolution. I can get around the problem by clearing the offline files or by deleting the OST file and letting it recreate. However, the problem comes back over time. Thanks in advance, Allan "Jon B" wrote: EggHeadCafe - Software Developer Portal of Choice Professional XML for .NET Developers [WROX] http://www.eggheadcafe.com/tutorials...l-for-net.aspx |
Outlook shared calendars not updating properly
In the future, please start your own thread and include your versions of
outlook and exchange. The forum you are using pushes the messages to the Microsoft forums (http://www.microsoft.com/communities...calendari ng), and replying to really old messages is more confusing and annoying than helpful. Extend.dat should not have a thing to do with this - it holds information about add-ins that you have installed. Unless maybe an add-in is causing the problem. What add-ins do you have installed? Are users caching other users calendars? Check it in Account settings, More options. Do you have the most recent updates for both Outlook and Exchange installed? Outlook 2007 SP2 has fixes for a lot of calendar issues. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: Do you keep Outlook open 24/7? Vote in our poll: http://forums.slipstick.com/showthread.php?t=22205 "Dana Rood" wrote in message ... We are experiencing the same issue accross a wide network of users. We have another temp fix deleting the extend.dat and .ost files in the hidden outlook file. But like you said it's just a temp soultion. Jon wrote: Outlook shared calendars not updating properly 28-Mar-08 We???re having a recurring problem where users sharing calendars with each other are having problems with information not updating correctly. All users have set sharing permissions for other department members to Publishing Editor, so they can all add/remove/change appointments created by anyone. The problem is with Outlook 2007, running on Exchange 2003. The first time this happened, a user saw information on her calendar, but no one else did. She ended up double-booked for a time-slot because she had added several events to her own calendar, but in everyone else???s view of her Calendar, that time slot still showed as empty. I was unable to see the problem, as it had resolved before they contacted me, and we were unable to resolve it. The reverse has also happened. A user opened her calendar and saw Appt. A scheduled for a specific time. Everyone else in the department saw corrected Appt. B (which had been updated recently) in that time slot, however. I was able to see this problem in action, although we were again unable to recreate it. We were able to resolve it by doing the following: It seems for some reason Outlook was pulling info from her Offline Files rather than from the server, and not updating the Offline Files, even when restarting Outlook. Used 'Clear Offline Files' from Calendar properties, which wiped out everything on her Calendar. Did 'Send and Receive' and her Calendar repopulated all entries, with the correct information. The problem has become more severe lately, in that people are being double and even triple booked, because information on shared calendars is not updating correctly for anyone. Any help would be greatly appreciated, as this is incredibly problematic for our users. We do have another department that is doing this same thing; sharing and updating each other???s calendars, and thus far I???ve heard no complaints of this problem. Previous Posts In This Thread: On Friday, March 28, 2008 3:16 PM Jon wrote: Outlook shared calendars not updating properly We???re having a recurring problem where users sharing calendars with each other are having problems with information not updating correctly. All users have set sharing permissions for other department members to Publishing Editor, so they can all add/remove/change appointments created by anyone. The problem is with Outlook 2007, running on Exchange 2003. The first time this happened, a user saw information on her calendar, but no one else did. She ended up double-booked for a time-slot because she had added several events to her own calendar, but in everyone else???s view of her Calendar, that time slot still showed as empty. I was unable to see the problem, as it had resolved before they contacted me, and we were unable to resolve it. The reverse has also happened. A user opened her calendar and saw Appt. A scheduled for a specific time. Everyone else in the department saw corrected Appt. B (which had been updated recently) in that time slot, however. I was able to see this problem in action, although we were again unable to recreate it. We were able to resolve it by doing the following: It seems for some reason Outlook was pulling info from her Offline Files rather than from the server, and not updating the Offline Files, even when restarting Outlook. Used 'Clear Offline Files' from Calendar properties, which wiped out everything on her Calendar. Did 'Send and Receive' and her Calendar repopulated all entries, with the correct information. The problem has become more severe lately, in that people are being double and even triple booked, because information on shared calendars is not updating correctly for anyone. Any help would be greatly appreciated, as this is incredibly problematic for our users. We do have another department that is doing this same thing; sharing and updating each other???s calendars, and thus far I???ve heard no complaints of this problem. On Tuesday, May 20, 2008 11:38 AM AllanMorga wrote: Outlook shared calendars not updating properly Jon B, Have you received any feedback on this issue? I have the same problem with a few users and would like to know if you received a resolution. I can get around the problem by clearing the offline files or by deleting the OST file and letting it recreate. However, the problem comes back over time. Thanks in advance, Allan "Jon B" wrote: EggHeadCafe - Software Developer Portal of Choice Professional XML for .NET Developers [WROX] http://www.eggheadcafe.com/tutorials...l-for-net.aspx |
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