He\She can set the Schedule a Send\Receive option for every 10 minutes to keep it alive. OL\Tools\Options\Mail Setup\Send\Receive

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Peter

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"Paul Tugwell" wrote in message ...
I have one particular user who has this problem.
When his PC starts up, it automatically starts outlook and connects to
Excahnge on a W2003 server, downloading any e-mails that have been received.
He can then send and receive e-mails, etc without any problem. If he leaves
the PC for some time without using Outlook and comes to use Outlook again he
finds that it is in offline mode. To reconnect, he has to do a send/receive
or set Outlook to online. When he does this, it often prompts him to enter
his user password, which is the password he uses to log on to the PC and the
Network. The problem seem intermittent. some days it happens frequently,
other days not at all.

Anyone any idea why this happens?