a few months ago i posted a problem where all former and new email i
received from anyone with the 'clearday' stationary had a white
background...

i repaired, deinstalled/reinstalled many times, but could not solve...

on the last reinstall, i must have done something different, as the
Outlook installed as if it had never been on the system before, with
an empty profile, no email, no connection to a .pst, etc...

i looked in the \Local Settings\Application Data\Microsoft\Outlook,
and my original Outlook.pst was there (thankfully), and a new 'empty'
Outlook1.pst was also there, and seemed to be my new data file.

i imported from the original Outlook.pst, and voila, all the email
with stationary was fixed, as well as new email being ok...

suddenly i have this problem again (would like to know how it happens,
but...)
but i can not figure out how to do the complete deinstall/reinstall...
i copied the outlook1.pst out of the folder after the deinstall, but
on the reinstall, Outlook will not start until i point to it as the
data file...

how can i fully reset Outlook and try the import again?

anyone know why email with certain stationary would suddenly have this
problem (other stationary seems fine)

thank-you!
sjohns10