Hi Karl,

My outlook does not have any words like actions will be performed anywhere.
I wish I could take a screen shot and show you, I do not have any listbox.

I tried a new folder but that made no difference, I will now try the scanPST
and get back to you but I dont have much hope.

Hi Diane,

All my e-mail were downloaded from an e-mail service I used which downloaded
them into a text file only, with this text file I then copied them into excel
and access to try and get them into outlook.

I can copy them from excel but how can I past them into outlook, as far as I
can work out the only way is to import them or one by one in new contacts.

Thank you all for your help, I will se what the scanPST does

"Karl Timmermans" wrote:

Just for interest's sake - is anything listed at all under "The following
actions will be performed"? (left hand side of screen where the Map Custom
Fields button is located). If the listbox is empty at this point,

1) there will be no checkbox to "check"
2) the Map Custom Fields button will be grayed out
3) if this is the case, might want to run ScanPST on your PST file to
determine if any errors exist on the PST file itself. You may also want to
create a new contact folder purely as a test exercise and select that as
your target folder to see if the behaviour changes in any way. To retract my
statement in my previous response - given the description thus far, a
configuration problem does indeed appear to exist.

As for O'2002 not having a "checkbox" - can assure you that when everything
is running correctly - it appears since the Import/Export process hasn't
changed much (if at all) for any version of Outlook at least since O'2000 if
not earlier. Normally, this would where I'd suggest that you may be
interested in one of our products Outlook importing
(http://www.contactgenie.com/cg20features.htm) but there is an underlying
problem somewhere that should be identified and fixed first (that's further
assuming that there is a need to import as was asked by Diane).

Karl
__________________________________________________ _
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com



"skydive safety" wrote in message
...
Hi Karl,

Thank you for your reply, however I have heard the same thing on all the
forums that I have gone to, but the problem is there is no checkbox
anywhere
at all so I cant do anything that helps.

If you know any other way to make such a box be checked when its invisible
that would be a great help.

It seems that this problem is not solvable so i am now looking at
upgrading
or usieng another contact software

"Karl Timmermans" wrote:

On the last screen where the "Map Custom Fields" is grayed out - is the
checkbox "checked" on the left hand side under the heading "The following
actions will be performed" which should the folder you're importing to?

If that box is not checked, the "Map Custom fields" does not become
active
(or vice versa - however one wishes to describe it). Highly unlikely that
anything is wrong with your Outlook config.

Karl
__________________________________________________ _
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com



"skydive safety" wrote in
message
...
Hi Judy,

Yes they are all 2002 with service pack 3

Step 1 - selected my e mail list in outlook
step 2 - selected the import export wizard
step 3 - seleceted import from another program or file
Step 4 - selected microsoft excel
Step 5 - I chose the file to import and selected do not imports
duplicate
items
Step 5 - I confirmed the destination folder
Step 6 - Well this is where it goes wrong the wizard will not allow me
to
move forward as they next and the map custom fields are greyed out

I have tried this using access and CSV as well

"Judy Gleeson (MVP Outlook)" wrote:

do you have the same version of Outlook as the other software you are
importing from eg Both 2002?

Could you explain your exact steps please?

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
My suggested settings for Outlook 2003 are FREE on my website.

..
"skydive safety" skydive wrote in
message
news My problem is that when importing into outlook. I select the file to
import
then the next screen does not allow me to go any further as the next
button
and the map custom fields button are greyed out.

I have spent many hours now trying to find a solution and followed
lots
of
advise, so far I have tried importing from access, excel, csv and
have
the
same problem with them all.

I updated my installation so everything is loaded correctlt, I ran
the
detect and repair and all seems ok.

I do not have a box to tick in the import system which a lot of
forums
mention. 2002 obviously does not have this or its extremely well
hidden.

Can anyone help please