On the last screen where the "Map Custom Fields" is grayed out - is the
checkbox "checked" on the left hand side under the heading "The following
actions will be performed" which should the folder you're importing to?
If that box is not checked, the "Map Custom fields" does not become active
(or vice versa - however one wishes to describe it). Highly unlikely that
anything is wrong with your Outlook config.
Karl
__________________________________________________ _
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com
"skydive safety" wrote in message
...
Hi Judy,
Yes they are all 2002 with service pack 3
Step 1 - selected my e mail list in outlook
step 2 - selected the import export wizard
step 3 - seleceted import from another program or file
Step 4 - selected microsoft excel
Step 5 - I chose the file to import and selected do not imports duplicate
items
Step 5 - I confirmed the destination folder
Step 6 - Well this is where it goes wrong the wizard will not allow me to
move forward as they next and the map custom fields are greyed out
I have tried this using access and CSV as well
"Judy Gleeson (MVP Outlook)" wrote:
do you have the same version of Outlook as the other software you are
importing from eg Both 2002?
Could you explain your exact steps please?
Regards
Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
My suggested settings for Outlook 2003 are FREE on my website.
..
"skydive safety" skydive wrote in
message
news
My problem is that when importing into outlook. I select the file to
import
then the next screen does not allow me to go any further as the next
button
and the map custom fields button are greyed out.
I have spent many hours now trying to find a solution and followed lots
of
advise, so far I have tried importing from access, excel, csv and have
the
same problem with them all.
I updated my installation so everything is loaded correctlt, I ran the
detect and repair and all seems ok.
I do not have a box to tick in the import system which a lot of forums
mention. 2002 obviously does not have this or its extremely well
hidden.
Can anyone help please