I'm not sure about the default code page but the fonts are set for the
desktop and used throughout Windows. Right-click on the desktop, select
Properties, Appearance tab, Advanced button. Each desktop element has an
associated font if it's an element that supports text.

For the code page there's always google search.

You can also go to www.slipstick.com and search for Outlook 2002 versions
and see if any fixes are listed that are relevant between the versions you
listed.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"MattS" wrote in message
...
Ken,

Thank you for your response.

I have asked my client to run chcp to determine the active code page on
both
the problematic workstation and on one working properly. I will post the
result here when I have it.

I did some digging and could not find out how to determine the default
character set or font on an XP computer. Can you offer any tips?

Finally, if it helps, I've received some version info:

Problem computer:
XP Pro, version 2002, SP 2
Outlook 2003 (11.8206.8202) SP3

Good computer:
XP Pro, version 2002, SP 2
Outlook 2003 (11.8118.8132) SP2

Thank you again for your help.
Matt