If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

However - if you are using Outlook 2007 and the the checkbox is grayed,
you'll need to make a new profile as you can't add the Outlook Address Book
service due to a bug.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Peter Afonin" wrote in message
...
Hello,

I'm running Outlook 2007 on Vista Ultimate.

The contact information doesn't appear in my Outlook address book. So I
followed instructions in this article:
http://support.microsoft.com/kb/287563.

However, when I try to perform these steps:

Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then
click OK.

I cannot do this, because the checkbox is disabled.

Do you know how to fix this? I would appreciate any help.

Thank you,

Peter