Oh, I see what you are at now;
Have you checked, in the new call window, under Dialing Options & Dialing
Properties?

"Donald Doman" wrote in message
...
Dear DL,
Thank you for replying to my question.

I am trying to dial normal telephone numbers stored in Contacts using it
just like the memory in a phone. It was a great system when it worked -
all
the details are there in Outlook. I clicked on a name and then the
telephone
icon and the number was dialled at the same time I picked up my phone and
took it from there.

There is an NTL cable box outside my home and inside there is a telephone
socket and a second box (which I imagine is the broadband connection) a
cable
(coaxial and thicker than the phone wires) runs from the latter to an NTL
supplied cable modem (I imagine for the broadband connection) this is
connected to the computer through an Ethernet connection. A second wire
runs
from a telephone socket to the computer (presumably to my internal Agere
systems soft modem).

My Outlook e-mail accounts appear to be set to connect via a LAN but the
phone dialer and fax appear to be set to use the internal modem - which
seems
to make sense. The fax dials but sadly the dialer doesn't.

Yours sincerely,
Barry Hursell


"DL" wrote:

What are you trying to dial?
Virgin cable is an allways on service, and as such your Outllook accounts
would normally be set to connect via Lan
I assume NTL supplied you with their standard cable modem connected by
usb,
or is yours via set top box?

"Donald Doman" Donald wrote in message
...
Dear Sirs/Mesdames,
My automatic phone dialing used to work fine. I have windows XP with
Outlook
2003 (I think). I can happily send faxes from Word so the modem works
ok.
but
when I try to dial I get "Unable to complete an operation requested by
the
automatic phone dialer. Please make sure your modem, phone and phone
line
are
working properly".
The situation may have commenced soon after, but not at the exact time
that
I transferred to the NTL (Now Virgin) UK cable phone service with a
broadband
connection - but as I say the fax still dials.
The computer has alwayse used an Agere Systems PCI soft modem
internally
and
this is still set up in the line propeties box under dialing options.
I've
tried changing various things and have certainly not improved anything.
I would be most grateful if you could assist. I found the automatic
dialing
a boon.
Yours sincerely,
Barry Hursell