I had to do the following before getting to step 3:
click TOOLS menu , OPTIONS, MAIL SETUP tab, select "EMAIL ACCOUNTS" button
& on lower 1/2 of screen under DIRECTORIES sub-section [pane]:


"MattinVermont" wrote:

I did the same without success. I fixed by doing the following:
1- Start Outlook
2- Open Tools tab
3- click View or change existing directories or address books, and click next
4- Click Outlook Address Book, and then Remove
5- Click Yes to confirm
6- Click Add
7- Click Additional Address Books
8- Click Outlook Address Book, and then Next
9- Click OK after receiving message to restart Outlook
10- Click Finish
11 - Exit Outlook
12- Restart Outlook
13- Right Click Outlook contacts folder, and Properties
14- Click Outlook Address Book Tab
15 - Click to select Show this folder as an e-mail Address Book (should
already be selected)

Check to see if that worked

"cdbits" wrote:

Have the same problem - where do I find the contacts folder?

"Robert Findlay [MSFT]" wrote:

You may want to check and make sure that the Contacts folder is setup to
show as an Outlook Address Book. To do this right click on the Contacts
folder in the folder list and select Properties. Then select the Outlook
Address Book tab and check the box to "Show this folder as an e-mail
address book". Now test and see if it works.

I hope this information is helpful.

Robert Findlay
Partner Technical Lead -- BizApps
Microsoft Technical Support for Platforms and Business Applications