"BigBlackGuy" wrote in message
...
I installed the complete Microsoft Office Professional Plus 2007 Suite
for
a board member of my non-profit organization. As a community liaison,
she
has a very extensive list of contacts, both private and governmental.
We have
noted that she has sent certain e-mail messages, some with and some
without
attachments.

Many of her contacts, myself included, have either not received some of
these messages or in some different separate instances, the contacts
cannot open the attachments which are primarily Word or Publisher
documents. I
have configured the e-mail account to work from her ISP's DSL account,
although
her primary e-mail inbox is at CompuServe, which only offers dial-up
configurations. I created an inbox for her CompuServe account, while
her
DSL account is mainly unused because most of her contacts are
unfamiliar with
the DSL account name.

I have scoured my Microsoft Office 2007 Inside Out book and have not
seen
a remedy for this issue. I am not certain if the issue lies with the
board
member's Outlook profile or if a different cause altogether is
involved.
If there is an Outlook MVP that knows what step I missed, I would be
very
grateful for the information on how to resolve this problem.

is the computer configured to virus scan outgoing email?

The client has a trial version of Norton Anti-Spam which I activated when
performing updates and system checks. I checked the program and it does
not
appear as though Norton is scanning outgoing mail. I'm not even certain
that
it is properly scanning the incoming e-mail for that matter.

I cannot comprehend why Outlook would balk at sending e-mail to
acknowledged
contacts. The client has bellsouth as their ISP and that e-mail account
has
been set up for the client. The client has a separate e-mail box from
compuserve which is the primary e-mail account. That e-mail address is set
as
the default in the e-mail profile for Outlook. Which begs the question of
why
it is that Outlook does not function. When we use IE7 to transmit e-mail
through compuserve, the e-mail and attachments move smoothly as they
should.
What would our could hinder the application from transmitting mail and
attachments.

Well, the fact that IE7 works, but Outlook doesn't is a red herring. It
uses two different protocols to send messages.

The fact that you have 'unread' messages in the Outbox tells me that Outlook
hasn't tried to send the messages yet.

If you sit down at the box and compose a message, does it go out? What
about after you do a send/receive?

The 'read' messages in the Outbox, afaik, would never be sent. You'd need
to open it and hit Send again. But, lets do that. Open one of them. Are
you able to see the From field? Is it from the CompuServe account or from
the ISP account? Is it only messages with attachments that will not send?
How large are the attachments?
--
f.h.