I dunno, but it would appear that you needed to reboot in order to have
whatever corrections you made "stick" or take effect. Thanks for posting
back.

Symantec Service & Support
http://www.symantec.com/techsupp/index.html
--
~PA Bear


donna wrote:
I shut down the system anyway even though I couldn't turn off those two
features. I forgot to say that I was having trouble shutting down XP as
well & would frequently get an End Programm CCApp message. But when I
booted back up, OE was working, so whatever it was (can you identify this
for me - something to do with a Norton Firewall update???), it appears to
be over.

"PA Bear" wrote:

Try the section entitled "To restore the default General and Trojan
horse firewall rules" at this page:
http://service1.symantec.com/Support...05083015103436

If no joy, Disable protection, reboot, and re-enable it.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


donna wrote:
yes, but I shut it completely off to make sure that this wasn't what
was interfering with OE and there was no change whatsoever in the OE
function.

"PA Bear" wrote:

Are you running Norton Internet Security or Personal Firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
DTS-L.org

donna wrote:
I just downloaded the latest Windows XP Updates and have SP2 on
this system. However, when I rebooted, I can no longer send or
receive msgs in OE6. I can open the program OK & can also surf
the Internet with IE. I don't receive any error messages but
sometimes have trouble shutting OE down. I also tried turning off
my anti-virus program, but this didn't help. Could there be a
problem with a Windows Update that is causing this to happen?