I can't look over your shoulder and see what you are doing so how about you
tell us:

which version of Outlook
what exactly you are looking at
what exactly you are doing

Then maybe someone will help you.

Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook

read my articles he www.judygleeson.com
www.acorntraining.com.au
Canberra, Australia

In mathematics you don't understand things. You just get used to them.
Johann von Neumann (1903 - 1957)
"aaajjj" wrote in message
...
why is the FORMAT (font /color options) greyed out when I am trying to add
new contacts in outlook?
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aaajjj