Dave wrote:

Did a complete backup of a customer's hard drive as it wouldn't boot
to windows. We got every last file backed up for sure. We then
reloaded the hard drive with windows xp recovery from Toshiba and
loaded her office 2003 pro. I imported her outlook.pst file and it
brought in all her mail and everything with the exception of
contacts.

Importing is never the way to restore from a PST.

I have scoured the hard drive for any other PST files and
any other type of address book and can find none. First, where would
these contacts be (she has many as she is a realtor)? Second, why
would they not be with the main PST like all other PSTs I have dealt
with. Thanks.

Are you saying that the Contacts folder is empty? You'd be better off
starting over again. Create a new mail profile and simply configure it to
use the existing PST. Don't import.
--
Brian Tillman