Karl Timmermans wrote:

Unless I've completely mis-understood the problem, this is a scenario
where a contact folder gets refreshed on a daily (or otherwise very
regular) basis from a central database file (something that a lot of
our customers do) and the performance issue has shown itself after
the org upgraded to O'2K3 from O'2K.

I was keying off the "the information used to be in OL 2000 and we upgraded
to OL 2003" statement. Perhaps that's not what he meant.
--
Brian Tillman