How big is his Inbox? Did you try archiving to a new PST? As a temp
workaround, can he get into webmail or use Thunderbird, while you
troubleshoot?

Would switching to Thunderbird be an option?

Alan wrote:
Hello,

We have one user using Outlook 2007 who's connected to our corporate
mailserver via IMAP. Globally, he's configured the autoarchive to run
every day and run on messages older than Jan 15 in the Inbox and Sent
Items. He has plenty of such messages. He's using the "default archive
settings" at individual folder level.

When he clicks on File - Archive to run it manually, it briefly says
"archiving" in the corner, then stops. No messages at all appear in
the Archive Folders. Running it automatically produces the same
result.

I changed the IMAP settings to download everything (was originally
headers only) but still no joy.

Any ideas please? The user is a VIP so help is much appreciated.

Thanks,

- Alan.